❓ Frequently asked questions

No. You pay a flat SaaS subscription plus the production cost of each item. What your customer pays you is yours — payments go directly to your own Stripe account. Details: Pricing.

There is no time-limited trial: every store opens on the Free plan, without a credit card, with 3 AI generations offered once. See Billing for plans, plan changes, proration and cancellation.

Freely, per product — with optional volume tiers and a minimum order quantity (MOQ). Your margin is your selling price minus the production cost. See Products.

We do. Paid orders route automatically to connected sublimation lines; each order ships in neutral packaging under your brand — direct to your customer, or consolidated to your address on a schedule. You only handle sales and after-sales.

Statuses move from confirmed → printing → shipped → delivered in your workspace, and your end customer is notified by email at each step. Each order carries its production-ready SVG pattern (Exports).

Catalog products are ready to use immediately. For your own garments, request a custom GLB — our team prepares the model with named color zones and the graded 2D pattern. See Products and 2D pattern & UV.

Create a campaign, share one link: each player enters name/number/size and pays their own share by card. At the deadline, paid jerseys consolidate automatically into one production order. Full guide: Group orders.

Nothing destructive happens automatically: you receive an email and decide — extend the deadline (players get reminded again) or cancel, in which case every paid player is automatically refunded via Stripe.

Yes — one script line with your public key (data-key). Automatic add-to-cart on Shopify, WooCommerce and PrestaShop; a simple JavaScript callback on custom sites. No website? Use your hosted page.

Yes — a REST API (resolve, saved configs, orders) and signed webhooks with automatic retries for real-time notifications.

Every store gets 3 AI generations offered once when it opens (not every month), then packs of 10 / 50 / 200 designs (€39 / €149 / €499 excl. VAT); one vector generation costs one credit and produces an SVG calibrated for sublimation. Extra packs never expire. Guides: AI credits, Writing prompts.

Yes — the White-label add-on removes platform branding, and Custom domain serves the configurator on your own domain. See Billing.

French, English, Spanish, German, Italian — following the customer's browser, or forced via data-locale (Embed widget).

Yes — self-service data export and account deletion, built-in cookie consent in the widget, and a signed DPA. See Export & GDPR and the privacy policy.

Two-factor authentication (TOTP), scoped API keys, audit log, and SAML SSO for Enterprise. See Security.